Help when a digital delivery goes wrong.

Last updated: July 25, 2026

Because the product is a downloadable digital file, access and download issues should be reported promptly. Contact us if the file cannot be accessed, is corrupt, or is materially different from the product description.

Refund eligibility is reviewed under applicable consumer law and the merchant of record's policies. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.

Request support

Email [email protected] with the purchase email, order reference, and a short description of the problem. Do not email payment card details.